To view the list of COM add-ins that are installed on the computer, follow these steps: COM add-ins are installed by programs that interact with Word 2007. Method 2: Remove COM add-insĬOM add-ins can be installed in any location. Try to reproduce the issue after you add each file to find the file that causes the issue. If you can no longer reproduce the issue after you removed multiple items from the Office Startup folder and from the Word Startup folder, add the files back to the appropriate Startup folder one at a time to isolate the issue.
Or, create a folder on your desktop, and then drag each item to this new folder. By default, the Word Startup folder is at the following location:Ĭ:\Documents and Settings* user name*\Application Data\Microsoft\Word\Startupĭrag each item from the Word Startup folder to the desktop. To create a new folder on the desktop, right-click a blank area on the desktop, point to New, and then click Folder. By default, the Office Startup folder is at the following location:Ĭ:\Program Files\Microsoft Office\Office12\StartupĬ:\Program Files\Microsoft Office\Office14\Startupĭrag each item from the Office Startup folder to the desktop. On the desktop, double-click My Computer, and then open the Office Startup folder. If you use Word as your e-mail editor in Microsoft Outlook, make sure that you also exit Outlook. To do this, follow these steps:Įxit all instances of Word. To determine whether an item in a Startup folder is causing the issue, temporarily empty the folder. You may experience the issue that is described in the "Symptoms" section if conflicts or problems occur with one of these items. When you start Word, Word automatically loads templates and add-ins that are located in the Office Startup folder and in the Word Startup folder. Method 1: Remove WLL add-ins and templates from the Word Startup folder and from the Office Startup folder To work around this issue if add-ins or macros that are changing the global template are installed on the computer, use one of the following methods. Workaround 2: Remove add-ins or macros that are changing the global template Under Save, click to clear the Prompt before saving Normal template check box.Ĭlick OK to close the Word Options dialog box. In Word 2010, click the Filebutton, and then click Options. In Word 2007, click the Microsoft Office Button, and then click Word Options. We recommend that you perform the other workarounds that are mentioned later in this article. However, you will not be prompted to save these changes. If you turn off this option in Word, changes may still be made to the global template. To work around this issue if the Prompt before saving Normal template option is turned on, follow these steps. Workaround 1: Turn off the "Prompt before saving Normal template" option To work around this issue, use one or more of the following workarounds. The computer is infected with a macro virus that changes the global template (Normal.dotm). For example, this issue may occur the Internet postage add-in is installed on the computer.Īn add-in may add one or more of the following items to the computer: The Prompt before saving Normal template option is turned on.Īn add-in or a macro that is changing the global template is installed on the computer. This issue may occur if any one of the following conditions is true: Do you want to save those changes?" Cause "Changes have been made that affect the global template, Normal.dotm. SymptomsĮvery time that you exit Microsoft Office Word 2007 or Word 2010, you receive the following message: Third, you can help protect the computer from macro viruses that change the global template. Second, you can remove any add-ins or templates that may be changing the global template. However, when you do this, Word will not prompt you when it automatically saves the changes the global template. First, you can turn off the Prompt before saving Normal template option. This article contains workarounds for an issue in which you are always prompted to save the changes to the global template, Normal.dotm, when you exit Microsoft Office Word 2007 or Word 2010. For more information about this change, read this blog post. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise.
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